Versand

At BASICS, we prepare and ship each order with care to ensure a smooth delivery experience.

1. Order Processing

Orders are usually processed within 1–3 business days after payment confirmation. During busy periods, processing may take a little longer.

2. Delivery Times

Estimated delivery times vary by location:

Belgium: 2–5 business days.
France: 3–7 business days.
Other European countries: 4–10 business days.

These are estimated timeframes and may vary depending on the carrier, customs, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and selected shipping method. Any free shipping offers will be clearly displayed on the site.

4. Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.

5. Delivery Address

Please make sure your shipping address is correct before completing your order. BASICS is not responsible for delays or losses caused by incorrect or incomplete address details provided by the customer.

6. Delays

If your order appears delayed, please contact us and we will do our best to help. However, we are not responsible for delays caused by the carrier, customs, strikes, holidays, or other external factors.

7. Lost or Damaged Packages

If your package arrives damaged or does not arrive at all, please contact us as soon as possible with your order number. We will review the issue and help find an appropriate solution.