Widerrufsrecht

At BASICS, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible for a return or refund under the conditions below.

1. Eligibility

To be eligible for a refund, items must be returned within 14 days of delivery, unless otherwise stated by local law. Products must be:

Unworn and unwashed.
In original condition.
Returned with all original tags and packaging intact.

2. Non-Returnable Items

We do not accept returns or refunds for:

Items that have been worn, washed, altered, or damaged by the customer.
Final sale or discounted items, unless required by law.
Gift cards or digital products, if applicable.

3. How to Request a Refund

To request a refund, contact us with your order number and reason for return. Once approved, we will provide return instructions. Returned items must be sent back before a refund can be processed.

4. Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within a reasonable processing time.

5. Shipping Costs

Original shipping charges are non-refundable, unless the return is due to an error on our part or a defective item. Return shipping costs are the responsibility of the customer unless otherwise required by law.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and photos of the issue. We will review the case and arrange a replacement, store credit, or refund where appropriate.

7. Late or Missing Refunds

If you have not received your refund after the stated processing time, first check with your bank or card provider. If the issue persists, contact us and we will help investigate.